OUR SOLUTION
Every call, covered
Automate the calls that don't need a telecommunicator. Support the ones that do. Together, your team has more capacity to deliver better results for the community.
Live in PSAPS • millions of calls handled • built for humans
The reality of emergency communications
The pressure on PSAPs is not slowing down
Emergency centers are under pressure. Every second matters, but systems are overloaded.
Non-emergency call load
Non-emergency calls compete for the same lines as emergencies, straining resources.
Perfection under pressure
Telecommunicators are expected to be perfect on every call.
Rising operational complexity
Requirements and SOPs grow more complex each year.
Designed for real workflows
Purpose-built for today’s environment
Aurelian builds solutions specifically for PSAPs, designed to support telecommunicators in real-world situations.
Handles non-emergency calls automatically
Answers instantly, collects accurate information, resolves routine inquiries, and escalates the moment a call becomes an emergency.
Supports call-takers during live 911 calls
Listens in real time, surfaces the right SOP checklist and alerts for the incident, and flags missing information before the call ends.
Coach in the moment
Provides a personalized review of every call, scored using the SOPs that guided it, seconds after hangup.
Prepare for any situation
Telecommunicators train on the calls your community experiences, practice calls unique to their skillset, on your unique SOPs and CAD screens.
Training, CORA, and QA together
Practice the call. Get guidance. Learn from every review
Train with the guidance used on the floor, get individual feedback, and turn lessons from real calls into focused practice.
automate
avaPractice with the same tools. Trainees practice with CORA’s SOP checklists and prompts so they know them before they use them on live calls.
Guide
CoraGuides emergency calls as they happen, using your SOPs.
ANALYZE
Quality AssuranceQA reviews that call against the same SOPs, in the version that was in force when the phone rang.
Review
CORA + QASupervisors review the information and determine what alerts get pushed back into CORA.
Reinforce
CORA + QAReal calls inform the next step. Gaps identified by QA become practice, so call-takers build the skills they need.
Practice
trainingCall takers can continuously practice the skills they need to work on using the SOPs and review system that is live on real calls.
Zero wait times for community members
Accurate pre-arrival instructions. Every time.
15 hours returned per dispatcher, per week
Every unique SOP, live on screen
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Impact across your PSAP
When telecommunicators have the right tools, everyone wins.
When technology is built for telecommunicators, it produces shorter waits for all callers, faster dispatch, and help that actually feels like help.
Reduce non-emergency calls
Fewer low-acuity calls in the queue. Give telecommunicators space to reset in between calls.
Make every call better
Live guidance as calls unfold, coupled with immediate feedback, so every call makes the next better.
For the community
Better answers, when they matter and telecommunicators who can stay on the line, even after there's nothing left to do but be there.
Individualized improvement
Practice high-acuity calls before they happen, so the first one never has to be live.
Built for 911
Better calls start here
Aurelian gives your center the tools to reduce non-emergency volume, guide call-takers in real time, review every call, and turn what you learn into better calls every day.
